{"id":61252,"date":"2022-04-14T14:00:24","date_gmt":"2022-04-14T19:00:24","guid":{"rendered":"https:\/\/www.projectmanager.com\/?p=61252"},"modified":"2026-04-27T08:36:51","modified_gmt":"2026-04-27T13:36:51","slug":"quality-management-plan","status":"publish","type":"post","link":"https:\/\/www.projectmanager.com\/blog\/quality-management-plan","title":{"rendered":"The Quality Management Plan in Project Management"},"content":{"rendered":"<p>Project managers know all about the triple constraint: time, scope and cost. But truthfully, there should be a fourth restraint: quality. The quality of your work can make or break a project, which is why a quality management plan is so important.<\/p>\n<p>If you deliver on time and under budget, but the quality doesn&#8217;t meet your stakeholders\u2019 expectations, the project is not a success. Let\u2019s explore the impact a quality management plan can have on a project, how to make one and look at some templates to get you started.<\/p>\n<h2>What Is a Quality Management Plan?<\/h2>\n<p>A quality management plan is a document that helps the project manager and the project team execute quality management and quality assurance actions. Quality, in the context of project management, is fulfilling the project requirements and meeting the customer\u2019s needs.<\/p>\n<p>An overall project plan will include a quality management plan, which describes the activities you will apply throughout the project\u2019s life cycle to meet its quality objectives. You also describe these activities (and the resources you need to put them into action) in the quality management plan.<\/p>\n<div class=\"template-download-holder\">\n\t<div class=\"template-download-image-holder\">\n\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"\/wp-content\/uploads\/2024\/02\/Quality-control-template.jpg\" class=\"attachment-large size-large\" alt=\"Quality Control Template\" srcset=\"\/wp-content\/uploads\/2024\/02\/Quality-control-template.jpg 1600w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-600x338.jpg 600w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-300x169.jpg 300w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-768x432.jpg 768w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-1536x864.jpg 1536w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-450x253.jpg 450w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-384x216.jpg 384w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-800x451.jpg 800w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/>\t<\/div><p class=\"intro\">Get your free<\/p>\n<h3>Quality Control Template<\/h3>\n<p class=\"subtitle\">\n\tUse this free Quality Control Template to manage your projects better.<\/p>\n\t<a class=\"button green\" href=\"https:\/\/www.projectmanager.com\/templates\/quality-control-template\">Get the Template<\/a>\n<\/div> \n\n<p>&nbsp;<\/p>\n<p>It&#8217;s foolish to expect quality without planning for it. Quality is intentional and requires skillful execution. A quality management plan is the first step to defining and codifying the steps necessary to achieve the quality expectations of the project. This is best done with project management software that can organize and share the plan with the project team.<\/p>\n<h3>Execute a Quality Management Plan Online with ProjectManager<\/h3>\n<p><a href=\"https:\/\/www.projectmanager.com\">ProjectManager<\/a> is online project and portfolio management software with multiple project views to create and execute a quality management plan. Use robust Gantt charts alongside our other project views to plan, manage and track work in real time.<\/p>\n<ul>\n<li>Track quality management plans using in-depth reports and dashboards<\/li>\n<li>Use free guest licenses to provide stakeholders with real-time updates on how plans are progressing<\/li>\n<li>Leverage automated task approvals to ensure quality at every stage. <a href=\"https:\/\/www.projectmanager.com\/freetrial?edition=d\">Try it free<\/a><\/li>\n<\/ul>\n<figure id=\"attachment_73565\" aria-describedby=\"caption-attachment-73565\" style=\"width: 2559px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.projectmanager.com\/freetrial?edition=d\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-73565 size-full\" src=\"\/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025.jpg\" alt=\"ProjectManager's Gantt chart\" width=\"2559\" height=\"1388\" srcset=\"\/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025.jpg 2559w, \/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025-600x325.jpg 600w, \/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025-1600x868.jpg 1600w, \/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025-300x163.jpg 300w, \/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025-768x417.jpg 768w, \/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025-1536x833.jpg 1536w, \/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025-2048x1111.jpg 2048w, \/wp-content\/uploads\/2025\/03\/Gantt-CTA-2025-450x244.jpg 450w\" sizes=\"auto, (max-width: 2559px) 100vw, 2559px\" \/><\/a><figcaption id=\"caption-attachment-73565\" class=\"wp-caption-text\">Schedule quality management plans on Gantt charts from ProjectManager. <a href=\"\/software\/gantt-chart\">Learn more<\/a><\/figcaption><\/figure>\n<h2>Why Is a Quality Management Plan on a Project Important?<\/h2>\n<p>A quality management plan is an essential component to delivering a successful project for your stakeholders. But it\u2019s not just one project that benefits from a quality management plan. Customers expect consistency, and by having a plan in place to maintain a quality production for whatever product or service you\u2019re manufacturing, you can consistently meet their quality expectations.<\/p>\n<p><a href=\"\/blog\/project-quality-management-quick-guide\">Quality management<\/a> is also not limited to the project team. When everyone in the organization understands the plan, efficiency increases. While it\u2019s of paramount importance that everyone involved in <a href=\"https:\/\/www.projectmanager.com\/industries\/manufacturing-project-management\">the manufacturing process<\/a> uses the quality management plan for guidance, having all departments familiar with the plan boosts efficiency and creates a shared goal understood by all.<\/p>\n<p>When you create a quality product or service, customers are going to take notice. The market is competitive, and quality is something that makes your brand stand out. A quality management plan helps you deliver consistent quality. That, in turn, makes customers loyal to your product or service. Loyal customers lead to brand value; and that means profitability.<\/p>\n<p>Of course, nobody\u2019s perfect, which is another reason why a project needs a quality management plan. Having guidelines and principles for your business processes means that everyone knows what to do. This creates <a href=\"https:\/\/www.projectmanager.com\/blog\/tips-for-project-roadmap\">a roadmap<\/a> that reduces human error. The fewer mistakes, the less time and money you have to spend on the project.<\/p>\n<h2>Who&#8217;s Involved in Planning, Executing and Maintaining a Quality Management Plan?<\/h2>\n<p>A quality management plan is created by the project manager, who can seek guidance from some team members, stakeholders and customers. There are some projects and organizations that might have specific roles for a quality assurance professional or quality expert, but most quality management plans are planned, executed and maintained by the project manager.<\/p>\n<p>Regardless of who owns the quality management plan, everyone on the project team has some role to play in order to make sure that deliverables meet quality expectations:<\/p>\n<ul>\n<li><strong>The Project Manager:<\/strong> The PM develops the quality management process in order to make sure all deliverables meet quality expectations.<\/li>\n<li><strong>Team Members:<\/strong> The team is responsible for meeting the quality expectations of the plan as they execute their tasks by following the standards designed by the project manager.<\/li>\n<li><strong>The Organization:<\/strong> The org standardizes quality controls across all projects and makes sure that its staff is trained with the skills needed to deliver quality products or services.<\/li>\n<li><strong>Stakeholders:<\/strong> Stakeholders need to explain clearly what their quality expectations are and they are responsible for approving the delivery of that product or service.<\/li>\n<li><strong>Customers:<\/strong> Customers and users should be consulted like stakeholders if the project is designed to create a product or service for customers.<\/li>\n<\/ul>\n<h2>How to Create a Quality Management Plan for a Project<\/h2>\n<p>When making a quality management plan, you first need to identify the key components. These include <a href=\"https:\/\/www.projectmanager.com\/blog\/project-deliverable\">the project deliverables<\/a> and project process. You also need to determine the quality standards you\u2019ll measure your deliverables by, as well as the criteria you use to measure customer satisfaction.<\/p>\n<p>You\u2019ll also need to list the quality control activities, process quality standards, stakeholder expectations, quality assurance activities and create quality deliverables. Once that is done, the quality management plan follows these four steps:<\/p>\n<h3>1. Plan Development of Quality Management Plan<\/h3>\n<p>This is where you identify the quality objectives of your customers by researching and interviewing them. You\u2019ll want to get them to express their needs clearly and objectively. Then, you\u2019ll look at the professional standards around your product or service, such as legal, environmental, economic, code, life safety and health.<\/p>\n<p>The quality management plan will have to find a balance between what the customers want and your cost, schedule and professional standards. From there, you can start to develop a plan and processes to achieve your quality goals within the constraints of your project.<\/p>\n<p>Next, you\u2019ll want to develop performance measure thresholds in order to make sure everyone is in agreement that the quality objectives have been met. Customers will have to agree with all the quality objectives and measurements of quality.<\/p>\n<h3>2. Execute the Quality Management Plan<\/h3>\n<p>Now that you have a plan, it\u2019s time to set it into action. Execute tasks in accordance with the approved quality management plan and standards. Communication is essential during this phase, in order to respond quickly to changing dynamics in the project. Document everything and explore them in a lessons-learned meeting after the completion of the project.<\/p>\n<h3>3. Perform Quality Checks<\/h3>\n<p>In order to make sure you\u2019re meeting quality objectives, it\u2019s imperative to perform quality checks, such as technical reviews, management oversight and verification that quality standards are being met. Check them against your customer quality objectives. Project managers will report these findings to stakeholders in regular meetings. <a href=\"\/blog\/continuous-improvement-business-strategy-quick-guide\">Continuous improvement<\/a> is the goal of this process.<\/p>\n<h3>4. Take Corrective Action<\/h3>\n<p>If, during monitoring for quality in your project, you capture anomalies, you must respond in order to bring the project back to its quality baseline. Document these changes, as such quality improvements could alter the quality management plan, procedures and resources allocation.<\/p>\n<h2>Quality Control Template<\/h2>\n<p>This free <a href=\"\/templates\/quality-control-template\">quality control template<\/a> is a simple yet effective quality management tool that allows you to log any quality issues with your products or project deliverables, along with information such as who found the issue, what is its status, who&#8217;s responsible for fixing it and when is it expected to be solved.<\/p>\n<figure id=\"attachment_69555\" aria-describedby=\"caption-attachment-69555\" style=\"width: 1200px\" class=\"wp-caption aligncenter\"><a href=\"\/templates\/quality-control-template\"><img loading=\"lazy\" decoding=\"async\" width=\"1243\" height=\"312\" class=\"aligncenter size-full wp-image-69555\" src=\"\/wp-content\/uploads\/2024\/02\/Quality-control-template-screenshot.png\" alt=\"Quality Control Template Screenshot\" srcset=\"\/wp-content\/uploads\/2024\/02\/Quality-control-template-screenshot.png 1243w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-screenshot-600x151.png 600w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-screenshot-300x75.png 300w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-screenshot-768x193.png 768w, \/wp-content\/uploads\/2024\/02\/Quality-control-template-screenshot-450x113.png 450w\" sizes=\"auto, (max-width: 1243px) 100vw, 1243px\" \/><\/a><figcaption id=\"caption-attachment-69555\" class=\"wp-caption-text\">Free Quality Control template. <a href=\"https:\/\/www.projectmanager.com\/templates\/quality-control-template\">Download now<\/a><\/figcaption><\/figure>\n<h2>More Free Quality Management Templates<\/h2>\n<p>Quality management plans are complicated. You need to plan, monitor and report on progress, all while being flexible enough to make changes fast when they\u2019re necessary. ProjectManager has dozens of free project management templates you can use for free. Here are a few related to quality management:<\/p>\n<h3><a href=\"https:\/\/www.projectmanager.com\/templates\/raci-matrix-template\">RACI Chart Template<\/a><\/h3>\n<p>The free RACI chart template for Excel is a tool that helps make sure all your stakeholders are updated and working towards the project\u2019s common goals. This free template lets you identify the roles and responsibilities of everyone involved with the project.<\/p>\n<h3><a href=\"https:\/\/www.projectmanager.com\/templates\/project-plan-template\">Project Management Plan Template<\/a><\/h3>\n<p>The quality management plan is part of your larger project plan. ProjectManager&#8217;s free management plan template for Word helps you scope out the entire project, including the quality management part. Then, you can schedule and assign tasks to your team.<\/p>\n<h3><a href=\"https:\/\/www.projectmanager.com\/templates\/risk-tracking-template\">Risk Register Template<\/a><\/h3>\n<p>There are risks inherent in every project, and if those issues arise, they can impact the quality of your work. That\u2019s why you need a mechanism to identify and track them. ProjectManager&#8217;s free risk register template for Excel has everything you need to define the risk, determine its priority and what the potential impact on the project could be. By having your response to risk set in advance, you\u2019re more likely to resolve it before it impacts your project.<\/p>\n<h2>How ProjectManager Helps with Quality Management Planning<\/h2>\n<p>While templates are a fine tool, they pale in comparison to project management software. The biggest problem is that templates are static documents that require a lot of work to update. ProjectManager is cloud-based software that delivers real-time data for more insightful decision-making and swifter action to keep your project on track.<\/p>\n<h3>Get Multiple Project Views<\/h3>\n<p>Managers love Gantt charts, but they&#8217;re not ideal for teams. ProjectManager comes <a href=\"https:\/\/www.projectmanager.com\/software\/task-management\">with multiple project tools<\/a> that let teams work how they want. We have Gantt charts, sheet views, kanban boards, calendar views and kanban boards that visualize the workflow. All project views are updated in real time, so no matter which you&#8217;re working on, you&#8217;re seeing the most current view.<\/p>\n<a href=\"\/software\/task-management \"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-63055 size-full\" src=\"\/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task.jpg\" alt=\"Task list in ProjectManager\" width=\"1554\" height=\"874\" srcset=\"\/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task.jpg 1554w, \/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task-600x337.jpg 600w, \/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task-300x169.jpg 300w, \/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task-768x432.jpg 768w, \/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task-1536x864.jpg 1536w, \/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task-450x253.jpg 450w, \/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task-384x216.jpg 384w, \/wp-content\/uploads\/2022\/06\/Manufacturing-overlay-LIST-ZOOM-task-800x451.jpg 800w\" sizes=\"auto, (max-width: 1554px) 100vw, 1554px\" \/><\/a>\n<h3>Use Automation to Control Quality<\/h3>\n<p>Managers can <a href=\"https:\/\/www.projectmanager.com\/software\/workflow\">customize workflows<\/a> and set triggers to automate routine busy work. This frees up team members so they can concentrate on delivering quality. You can also control task status with task approvals to make sure only quality moves forward in production. You authorize who will make sure the task meets quality expectations.<\/p>\n<a href=\"https:\/\/www.projectmanager.com\/software\/workflow\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58674 size-full\" src=\"\/wp-content\/uploads\/2022\/03\/Workflow_Automation_Marketing_Zoom-150_Automation.jpg\" alt=\"ProjectManager's kanban board project view\" width=\"1920\" height=\"1001\" \/><\/a>\n<h3>Monitor Quality in Real Time<\/h3>\n<p>To keep track of quality and catch any issues fast, you need real-time data. <a href=\"https:\/\/www.projectmanager.com\/software\/dashboard\">ProjectManager&#8217;s live dashboard<\/a> collects real-time data and calculates the numbers for you, which display in easy-to-read graphs and charts. For more details, use the one-click reporting feature. Filter all our reports to show what you want to see, then easily share with stakeholders to keep them updated.<\/p>\n<a href=\"https:\/\/www.projectmanager.com\/software\/dashboard\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59178 size-full\" src=\"\/wp-content\/uploads\/2022\/03\/Dashboard_Construction_Wide_Zoom-150.jpg\" alt=\"ProjectManager's real-time dashboard\" width=\"1600\" height=\"834\" \/><\/a>\n<p><em>ProjectManager is award-winning work and project management software that helps you plan, monitor and report on every aspect of your project. Create quality management plans, assign teams, monitor their progress and report to stakeholders to manage their expectations. You also get resource and task management features. <a href=\"https:\/\/www.projectmanager.com\/freetrial?edition=d\">Join the teams at NASA, Seimen\u2019s and Nestle who are delivering quality with our tool and get started today for free.<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Project managers know all about the triple constraint: time, scope and cost. But truthfully, there should be a fourth restraint:&#8230;<br \/><a class=\"excerpt-read-more button blue\" href=\"https:\/\/www.projectmanager.com\/blog\/quality-management-plan\">Read More<\/a><\/p>\n","protected":false},"author":45,"featured_media":62421,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_meta-robots-noindex":0,"_yoast_wpseo_canonical":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_opengraph-image":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","head_code_insert":"","footnotes":""},"categories":[193,131,233],"tags":[],"class_list":["post-61252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project-management","category-blog","category-risk-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Quality Management Plan in Project Management<\/title>\n<meta name=\"description\" content=\"Projects must be delivered on time, within budget and, importantly, meeting quality expectations. A quality management plan gets you there.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.projectmanager.com\/blog\/quality-management-plan\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Quality Management Plan in Project Management\" \/>\n<meta property=\"og:description\" content=\"Projects must be delivered on time, within budget and, importantly, meeting quality expectations. A quality management plan gets you there.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.projectmanager.com\/blog\/quality-management-plan\" \/>\n<meta property=\"og:site_name\" content=\"ProjectManager\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/projectmanage\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-14T19:00:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-27T13:36:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.projectmanager.com\/wp-content\/uploads\/2022\/04\/220413-Blog-QualityManagement-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"940\" \/>\n\t<meta property=\"og:image:height\" content=\"540\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"William Malsam\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Malsam_PM\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"William Malsam\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/blog\\\/quality-management-plan#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/blog\\\/quality-management-plan\"},\"author\":{\"name\":\"William Malsam\",\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/#\\\/schema\\\/person\\\/3483ea14874d0b9e9a9532f8e4899a3c\"},\"headline\":\"The Quality Management Plan in Project Management\",\"datePublished\":\"2022-04-14T19:00:24+00:00\",\"dateModified\":\"2026-04-27T13:36:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/blog\\\/quality-management-plan\"},\"wordCount\":1831,\"publisher\":{\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/blog\\\/quality-management-plan#primaryimage\"},\"thumbnailUrl\":\"\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/220413-Blog-QualityManagement-1.jpg\",\"articleSection\":[\"Project Management\",\"Project Management Blog\",\"Risk Management\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/blog\\\/quality-management-plan\",\"url\":\"https:\\\/\\\/www.projectmanager.com\\\/blog\\\/quality-management-plan\",\"name\":\"The Quality Management Plan in Project Management\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/blog\\\/quality-management-plan#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.projectmanager.com\\\/blog\\\/quality-management-plan#primaryimage\"},\"thumbnailUrl\":\"\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/220413-Blog-QualityManagement-1.jpg\",\"datePublished\":\"2022-04-14T19:00:24+00:00\",\"dateModified\":\"2026-04-27T13:36:51+00:00\",\"description\":\"Projects must be delivered on time, within budget and, importantly, meeting quality expectations. 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